Central Coast Family Psychology

Our Commitment to you

 

Central Coast Family Psychology takes a strengths-based, person-centred, holistic approach to care where the participant or their advocate is primary to any decisions being made. Will ensure that your care and support are managed with respect and consultation. When you are in contact with our organisation, we will:

  •      Treat you with respect at all times;

  •      Treat you fairly and without discrimination;

  •      Inform you of your rights and responsibilities through our orientation process, easy read documents and handbooks;

  •      Protect your personal information and only use it for the right reasons;

  •      Involve you in decisions about the services you access and support you to have a say;

  •      Support you to connect with other services if needed;

  •      Tell you how to provide us with feedback on our service and how to make a complaint; and,

  •      Ensure your safety and undertake practices that prevent injury to you and others.

 

What You Can Expect:

 

  •      Help you to access and use our services.

  •      Comply with your signed Service Support Agreement.

  •      Inform you of your rights and responsibilities.

  •      Arrange for an interpreter or other language services if you need this.

  •      Be polite and respect your views, opinions, personal circumstances and cultural diversity.

  •      Protect your personal information and only use it for the right reasons.

  •      Provide you with advice on other supports and services that may be available.

  •      Provide staff that have the appropriate skills and competencies to meet your needs.

  •      Treat you with dignity, fairness and respect, without discrimination or victimisation.

  •      Involve you in decisions about the services you receive and support you to have a say.

  •      Inform you how you can make a complaint and provide information on how we will respond to that complaint.

  •      Provide support and care that recognises and acknowledges each person’s preferences, choices, interests and capability.

  •      Support your rights to receive quality care and support in an appropriate environment which promotes your participation.

  •      Provide services that meet or exceed relevant industry standards such as the National Standards for Disability Services and the     Charter of Rights.

 

NDIS Code of Conduct

 

Our team will provide supports or services to the participants, and will:

  •  Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable     laws and conventions;

  • Respect the privacy of people with disability;

  • Provide supports and services in a safe and competent manner, with care and skill;

  • Act with integrity, honesty and transparency;

  • Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability;

  • Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people disability; and,

  • Take all reasonable steps to prevent and respond to sexual misconduct.